Accessibility Links

How do I get back to the home page?

Click on the Far South Film Festival logo at the top of the screen.

What are the system requirements for viewing films?

You will need a broadband or fibre internet connection - dial up will not work.

We support Windows, Mac, Android, iOs, iPad iOs, AppleTV, AmazonTV, AndroidTV, Smart TV, and Chromecast devices, but please check the supported versions of operating systems and browsers here: https://docs.shift72.com/en/articles/5160568-up-to-date-system-requirements

We recommend using the latest version of your browser (Chrome, Edge, Firefox, Opera, Safari). Internet Explorer is NO LONGER SUPPORTED.

Can I see a trailer for each film before I rent?

Yes. Click on the film poster image (NOT on the Rent button) to see the details for a given film. Click the Play button beneath the Film title watch the Trailer.

How do I CREATE an account?

If you still have an account from last year’s online festival, you can use the same login details - then you can buy passes and rent films for this year’s festival.

If this is your first online Far South FIlm Festival, you will need to create an account before you can buy passes and rent or watch films.

Click the Create Account button at the top right of the screen. Enter your name, email address and password (other fields are optional). Click Submit.

Keep your login details in a safe place so you can rent and watch the films later on.

How do I RENT a film?

First login in to your account (see above).

You can choose to rent multiple films by buying a Pass, or just rent individual films.

Passes save you money over buying individual films. If you buy a pass, you do NOT need to rent individual films - films included in your pass will appear in your My Library at the top right of the screen.

OR

Go to the home page, then click on the Pass or the Film you want and click Rent.

Enter your credit card details when prompted. We use Stripe to take secure credit card payments.

Films you have rented will appear in MyLibrary

How do I WATCH my films?

Sign In to your account if you are not already signed in.

Films you have rented will appear in MyLibrary which you can access by clicking the down arrow at the top right of the screen.

Otherwise, select an individual film and click Play Now

Films are only available to watch between AEST midnight on 20 August and midnight on 31 August.

Once you begin watching a specific film you can pause and finish watching the film later, provided the rental period for that film has not yet passed.

What happens if I forget my password?

Simply click Forgotten your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be emailed to you.

How do I buy a gift for someone else?

Create an Account using THEIR email and name and note the password you create. Enter YOUR credit card details. Let the person know the password you created for them so they can Sign In and watch their film(s) from their MyLibrary.

Help - I can’t stream any of the content

Check that your device meets the minimum system requirements.

Films are geo-blocked to Australia - you cannot view films outside of Australia or Australian external territories. If you are using a VPN that is hosted overseas, it may prevent you from watching films.

If neither of the above applies, follow these basic troubleshooting steps:

Step 1: Restart the computer (most issues can be solved by a restart).

Step 2: Make sure the browser is up to date. The DRM won’t work on some older versions of browsers.

Step 3: Make sure nothing else on the computer is using a lot of CPU or network bandwidth, e.g. downloading content.

Step 4: Turn off the ‘Adblocker’, as this can intercept and slow down network traffic.

Step 5: Try a different browser - check the system requirements list above. Different browsers use different DRM, so switching browsers can often solve an issue. E.g. Edge uses Microsoft PlayReady Safari uses Apple FairPlay Chrome, Firefox, and Opera use Google Widevine.

If your Internet connection is poor or inconsistent you may experience problems during playback. The player switches bitrates automatically based on your current available bandwidth. Most times this works well, but if you are having issues with buffering you can force the player to use a lower bitrate which should improve stability.

To do this, select the ‘Auto’ button in the bottom right corner of the player and choose a lower ‘Bitrate’ (for example, the 3.0 Mbs).

Also check what other devices in your household may be chewing up bandwidth (eg is someone else video gaming, watching a movie online, or downloading a large file etc).

I’m still having problems

Read the Shift72 Troubleshooting Guides to see if your problem is addressed there: - Basic Troubleshooting - Chromecast Issues - Common Platform Error Messsages - Closed Captions not displaying

How do I contact the festival organisers?

Go to the website https://farsouthfilm.org.au/contact

or email watch21@farsouthfilmfestival.com